Reference

What Governs Your Account on 12min

These legal terms set out the conditions under which you access 12min and use your account — including deposits via bKash, Nagad, or Rocket, game access, and withdrawal requests. Access depends on your local law and whether you are in an eligible region.

Account EligibilityJurisdiction ConditionsWallet & Payment RulesAccount ConductDispute Process
12min What Governs Your Account on 12min
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Account Support For questions about your account status, wallet transactions, or eligibility, contact our support team directly through the in-platform chat available after you log in.
Email for Legal Queries Send written legal queries or formal account requests to our support email. Include your registered account details so we can locate your record and respond accurately.
Dispute Submissions If you have a dispute about a transaction or game outcome, submit it through the account help section. We review each case against the transaction log before responding.
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Data We Hold

We retain the account information you provide at registration — name, contact details, and payment method records — for as long as your account remains active and as required by applicable rules.

Cookie Use

We use cookies to keep your session active, remember your wallet preference between bKash, Nagad, and Rocket, and measure how the lobby performs. You can manage cookie settings in your browser.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it through chat or email.

Requesting Changes

To update your registered details, correct a data record, or request account closure, contact support through the in-platform chat or the legal email address listed on this page.

Common Questions About These Terms

If something in the legal terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

Access depends on your local law and whether Bangladesh is an eligible region at the time you register. Check your local regulations before opening an account — these terms do not override local law.

We retain transaction and identity records for the period required under applicable rules, then delete or anonymise them. Contact support to request a copy of your data before closing.

Yes. Send a request through in-platform chat or the legal email address. Include your account ID and the specific detail you need corrected so we can verify and update the record.

Submit the dispute through the account help section with the transaction reference. We check it against the wallet log and the platform record, then respond with our findings in writing.

We post updates on this page and may notify you by email if a change materially affects your account. Continuing to use your account after an update means you accept the revised terms.

Use the legal email address listed in the support section above. Include your full account details and the nature of your request so we can route it to the right team promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.