Reference

How Your 12min Account Works

These terms set out what you agree to when you open and use a 12min account — covering deposits via bKash, Nagad, or Rocket, game access, and how we handle your wallet.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet terms included
12min How Your 12min Account Works
HOW WE OPERATE

Our Commitments Under These Terms

We run 12min with clear account rules so you know exactly where you stand — on payments, data, and access.

Account Security

Your account is protected with OTP verification at login. We never store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your own wallet app.

Data Handling

We collect only what is needed to operate your account: registration details, transaction records, and session data. We do not sell your data to third parties outside our service providers.

Term Changes

When we update these terms, we post the revised version with a clear effective date. You can review changes before they apply and close your account if you do not accept them.

Dispute Process

Raise a wallet or account dispute through live chat or email. We log every case and respond with a decision in writing, referencing the specific term that applies to your situation.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. Reach out through the channel that works for you.

Team online

Live Chat

Open the chat widget from any page on 12min. Our team responds during operating hours and can walk you through account or wallet questions in real time.

Email Support

Send your query to our support address for written records. Useful for account review requests or formal disputes about wallet transactions or term changes.

Help Centre

Our help pages cover common account questions — eligibility, wallet verification, payment steps for bKash, Nagad, and Rocket — before you need to contact us directly.

Questions About Your Account Terms

Straight answers to what people actually ask about how these terms work.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing 12min is permitted where you are before registering.

Our terms cover deposits and withdrawals made through bKash, Nagad, and Rocket. Each transaction is tied to your registered account wallet and subject to our verification process.

We post updates with an effective date before changes apply. Continuing to use your account after that date means you accept the revised terms. You can close your account if you disagree.

Funds in a suspended wallet are held during the review period. We will contact you through your registered details to explain the reason and outline the next steps for resolution.

Send a data request to our support email with your registered account details. We will respond with the information we hold on your account within a reasonable timeframe.

Contact us via live chat or email and reference the specific term in question. We log all disputes and reply in writing with the applicable term and our reasoning clearly stated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.